Welcome!

Providing Effective Solutions to Enhance Your Magento Store

Customer Service

ModifyMage Solutions is strongly committed to providing value and excellence to our customers and visitors. This means that we place a high priority on customer service. Please do not hesitate to contact us if you have a problem or need help. We will be happy to assist you in any way that we can.


Registration

Register and save time! By creating an account, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders from your account, maintain a wishlist and much more. From your account dashboard you also have the ability to update your account information and view a snapshot of your recent account activity.

Register for future convenience to receive:

  • Fast and Easy Check Out
  • Shipping to Multiple Addresses
  • Creation and Maintenance of a Wishlist
  • Tagging of Products
  • Easy Access to Order History and Status, Address Book, Wishlist, Product Reviews, and Tags

Lost Password

If you lose or forget your password, we are unable to directly recover it. Passwords are encripted prior to storage in our database. This means that no one at ModifyMage Solutions has the ability to access your password or log in to your account.

You can, however, reset your account to use a new temporary password if needed by clicking here. A new password will be emailed to you. Once you have used your new temporary password to log in, you may change it again from your account information page, and we highly recommend that you do so.


Order Status

If you were registered when you placed your order, you may check the status of your order online by logging into your account. You may also contact us directly by email or telephone (our number is below) to receive an update on the status of your order.


Shipment Tracking

If you registered before placing your order, you may track your shipments by logging into your account and viewing your orders.


Returns and Refunds

You may return any new, unopened items purchased from ModifyMage Solutions within 15 days from the delivery date for a full refund unless otherwise noted at the time of purchase. We will also pay the return shipping costs if the return is a result of our error (we shipped an incorrect or defective item). Unfortunately, we cannot provide refunds for items that have been used or returned more than 15 days after the date of delivery.

Downloaded products can't be returned, and many contain copyrighted material which once disclosed cannot be reclaimed. ModifyMage Solutions will only refund purchases of downloaded products if the product cannot be installed for use by you. In order to obtain a full refund for downloaded software products, you must contact our support department within 15 days of purchase explaining the problem and making all reasonable efforts to allow ModifyMage Solutions to resolve the issue. This may include granting ModifyMage Solutions temporary access to your website administration areas and through FTP. ModifyMage Solutions agrees not to disclose any information discovered during this process to any third party unless obligated to do so by law or legal process. You must also destroy all copies of the downloaded software, thereby terminating its license, in order to receive a refund. ModifyMage Solutions reserves the right to determine at our sole discretion whether these conditions have been met.


Privacy and Security

ModifyMage Solutions is strongly committed to respecting and maintaining the privacy and security of our visitors, customers, and guests.

Simply put, we do not rent, sell, or share personal information about you with any other company, organization, or person without your explicit permission except as required to provide the products, services, or discounts you have requested.

ModifyMage Solutions utilizes 128-bit SSL security encryption software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure. We use systems and servers that meet or exceed industry standards for the securing of personal data.

For your protection, full credit card information is never stored on our servers or in our databases.

For a more detailed explanation of our policies and practices, please see our Privacy Policy.


Terms and Conditions

If you use our website, you agree to be bound by our Terms of Use. Please take a few moments to familiarize yourself with and understand them.


Contact Information

ModifyMage Solutions is committed to providing our customers total satisfaction. Every time. Guaranteed. Please feel free to drop us a line to share your thoughts on the site or with any questions or concerns you may have—all comments are welcomed. You may contact us at:

ModifyMage Solutions
Customer Service
120 Merrimac Street
Edgewater, FL 32132
877-262-1525
support@modifymage.com